Returns & Refunds

We want you to be completely confident in every order. At the same time, bullion is not an ordinary retail product — its value moves second by second with the global spot price. This page explains your return rights, how our market-loss policy works, and how refunds are handled when you pay in cryptocurrency.

Your 30-day return window

You may request a return of eligible products within 30 days of delivery, provided items are unopened and in original, sealed condition — assay cards intact, capsules unbroken, tamper-evident seals undisturbed and all original packaging present.

Why bullion returns are different: the market-loss adjustment

The price of gold and silver is set by the global market and changes constantly. We don't speculate on price; we make our living on a transparent premium over spot, and we hedge inventory the moment you order. When you return bullion, we re-sell that metal at the spot price prevailing at the time of your return.

• If the spot price has fallen since your purchase, we recover the difference — the market loss — from your refund.
• If the spot price has risen or is unchanged, no market-loss deduction applies.

This is not a penalty or a profit centre — it simply passes on the actual market movement, and is standard practice across reputable dealers. Your premium is generally non-refundable, as it covers fabrication, sourcing and handling already incurred.

How to start a return

1. Contact us first at [email protected] with your order number, within the 30-day window. Do not ship anything back before we authorise it.
2. Receive your return authorisation, including any applicable market-loss adjustment based on current spot.
3. Ship securely — fully insured, tracked and discreetly packaged. Responsibility for the metal remains with you until it reaches us.
4. Inspection — we verify items are genuine, sealed and unaltered, then process your refund.

How and when you are refunded

• Refunds are issued in cryptocurrency to a wallet address you confirm in writing, typically within 3–5 business days of completing inspection.
• The fiat-equivalent value is refunded (less any market-loss adjustment and non-refundable premium), so the number of coins/tokens returned may differ from what you sent. We confirm figures before sending.

Items that cannot be returned

• Items where the seal, capsule, assay card or tamper-evident packaging has been opened or removed.
• Products that have been cleaned, polished, engraved or altered.
• Custom or special-order pieces, and items returned outside the 30-day window or without authorisation.

Damaged or incorrect on arrival

The market-loss policy does not apply where the fault is ours. If your order arrives damaged or incorrect, contact us within 48 hours with photographs and we will arrange a replacement or full refund (including shipping) at no cost to you.